Our Discovery Partners guarantee
- We will always honour your request to stop or temporarily suspend your regular gift or change your amount within two working days of receiving your request – by letter, email or telephone.
- We will never use your credit card or bank account details for any other purpose.
- You will receive your annual combined regular donation receipt for tax purposes in July each year. This will also include any gifts additional to your regular donations.
- For credit card transactions your first gift will occur shortly after your commitment, with all future gifts processed on the 15th of the month (or next working day).
- For direct debit transactions your gifts will be processed on the 15th (or next working day).
- All personal information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.
- If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting us on 1300 888 019.
- Please ensure that your account has sufficient funds, to avoid bank dishonour fees to you or to NeuRA.
Will you become a Discovery Partner today? Please call 1300 888 019 or click Donate below.