Our Discovery Partners guarantee

  1. We will always honour your request to stop or temporarily suspend your regular gift or change your amount within two working days of receiving your request – by letter, email or telephone.
  2. We will never use your credit card or bank account details for any other purpose.
  3. You will receive your annual combined regular donation receipt for tax purposes in July each year. This will also include any gifts additional to your regular donations.
  4. For credit card transactions your first gift will occur shortly after your commitment, with all future gifts processed on the 15th of the month (or next working day).
  5. For direct debit transactions your gifts will be processed on the 15th (or next working day).
  6. All personal information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.
  7. If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting us on 1300 888 019.
  8. Please ensure that your account has sufficient funds, to avoid bank dishonour fees to you or to NeuRA.

Will you become a Discovery Partner today? Please call 1300 888 019 or click Donate below.